Last Updated: January 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and Dog Lovers, LLC, a Delaware limited liability company ("Dog Lovers," "we," "us," or "our"). By accessing the Dog Lovers platform at doglovers.co, you agree to these Terms.
To maintain the integrity of DogLovers.co and protect both pet owners and sitters, all bookings must be processed through our secure platform.
Paying through the app is what activates the DogLovers Guarantee (vet fee reimbursement) and our 24/7 support. Off-platform payments void all protections and guarantees.
Accepting or soliciting cash payments or other off-platform payment methods is a violation of our terms. It may result in the permanent removal of both the owner and the sitter from the community.
We hold the money in secure escrow so the sitter is guaranteed payment, and the owner is guaranteed a refund if the service isn't performed as agreed.
Each sitter chooses one of two cancellation policies. The policy that applies to your booking will be displayed before you confirm your reservation.
Sitter Cancellations: If the sitter cancels, you always receive a 100% full refund, and DogLovers often helps you find a replacement sitter.
A Service Fee (typically 5–10%) is added to each booking. This covers our 24/7 support, platform maintenance, and the DogLovers Guarantee protection.
We deduct a Platform Commission (typically 15–20%) from your total earnings. This fee provides you with insurance coverage, marketing exposure, and payment processing.
When a booking is confirmed, the payment is authorized and held securely. Sitters receive their payment 2 days after the service is successfully completed.
In the event of a pet medical emergency, the sitter must contact the owner immediately and, if needed, seek veterinary care. The owner remains responsible for vet bills, but may be eligible for reimbursement through the DogLovers Guarantee if the service was booked through our platform.
If there is a dispute about service quality or completion, contact our support team within 48 hours of the service end date. We will review the case and may issue a full or partial refund at our discretion.
Dog Lovers provides a marketplace and SaaS toolset (the "Platform") connecting pet owners ("Owners") with pet care providers ("Hosts"). Dog Lovers does not provide pet care services; we provide the technology to manage bookings, scheduling, and payments.
Bookings paid for through the Platform include access to the Dog Lovers Protection Guarantee.
Includes up to $1M in secondary liability and emergency vet reimbursement for eligible incidents.
Does not cover off-platform bookings, pre-existing conditions, or injuries to the Host or the Host's own property/pets.
To remain eligible, all communication and payments must stay within the Dog Lovers platform.
To list services, Hosts must pass a background check via our third-party partner, Checkr.
By applying as a Host, you authorize Dog Lovers, LLC and its agents to conduct criminal background and sex offender registry checks using the information provided (including SSN).
Dog Lovers relies on third-party data; we do not guarantee the 100% accuracy of any background check.
Hosts pay a monthly fee to access the Platform's tools (Calendar, Messaging, CRM) and to be listed on the Search Map.
Dog Lovers does not take a percentage of the Host's service earnings. All earnings (minus third-party payment processing fees) belong to the Host.
Subscription fees are billed in advance and are non-refundable. You may cancel your subscription at any time to prevent future billing.
Dog Lovers, LLC is not liable for any injury, death, or property damage resulting from a stay. Hosts are independent contractors, not employees of Dog Lovers, LLC. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
By using DogLovers, you agree to resolve disputes through binding individual arbitration rather than court proceedings. Please review our complete Dispute Resolution & Arbitration Agreement for full details, including your right to opt out within 30 days.
These Terms are governed by the laws of the State of Delaware and the Federal Arbitration Act. Any court proceedings (for exceptions to arbitration) must be filed in New Castle County, Delaware.
Dog Lovers, LLC
Registered Agent: Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
EIN: 36-5139469
Email: woof@doglovers.co
By using the DogLovers platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions, please contact us.